AI holding company Titan announced a $74 million funding round led by General Catalyst today, alongside its acquisition of RFA, a leading managed service provider (MSP) serving the financial services industry. The New York-based company plans to use the capital to build what it calls an "augmented AI platform" that merges artificial intelligence agents with human technical expertise.
The IT services industry is at a turning point. While demand for technology support continues to rise, traditional managed service providers are constrained by legacy tools, growing complexity, and limited scalability, according to the company's announcement. Many rely heavily on manual workflows and ticket-based models that struggle to keep pace with modern business needs.
"We believe the future of IT services isn't just AI or people. It's the combination of the two," said Saurin Patel, Co-Founder and CEO of Titan. "Our mission is to empower the humans behind the screen with AI that makes them faster, smarter, and more strategic".
The acquisition represents Titan's first step in establishing what the company describes as a new category of MSP that combines service-focused expertise with software company scalability. RFA brings a strong foundation in white-glove customer service and decades of experience supporting some of the world's most sophisticated financial services firms.
Industry data suggests significant potential for automation in managed services. Research indicates that AI-powered systems can automate up to 30 percent of repetitive management tasks, particularly in areas like ticket routing, dashboard monitoring, and Level 1 support resolution. Current MSP workflows often involve manual processes that industry experts say consume substantial human resources without adding strategic value.
"RFA has always believed in delivering exceptional service by combining technical depth with a deep understanding of our clients' businesses," said Yohan Kim, CEO of RFA. "By joining Titan, we're taking that commitment to the next level. Titan's augmented AI platform will allow us to automate intelligently, scale efficiently, and give our team more time to focus on what matters most: being a true strategic partner to our clients".
The platform architecture focuses on what Titan terms "agentic systems" — AI agents designed to handle routine IT service tasks while maintaining human oversight for complex problem-solving and client relationship management. This approach differs from pure automation solutions by preserving the human element that enterprise clients expect from managed service providers.
"We believe we're at the start of a major shift in how IT services are delivered," said Marc Bhargava, Managing Director at General Catalyst. "Titan is building, in our view, the infrastructure and intelligence layer to power the next generation of MSPs, blending the scalability of software with the nuance and care of human service".
The funding round positions Titan to pursue additional acquisitions of established IT services firms as it builds out its platform. The company's model involves acquiring MSPs with strong operational foundations and layering its AI capabilities into existing service delivery frameworks, rather than building greenfield operations.
For the developer community, this development signals growing enterprise adoption of AI agents in production environments. The focus on augmented rather than replacement-based AI reflects industry preference for systems that enhance rather than eliminate human technical expertise, particularly in mission-critical enterprise IT operations.